Allan Abraham is one of Stack Access Lead remote help desk technicians who keep things running smoothly and act as the front line of defense when technology problems arise. Providing remote support to staff to quickly and efficiently resolve technology issues. During a support call or chat, she is tasked to get information from the customer, define the issue, and provide a solution.
Also as the remote IT support technicians she has further maintenance responsibilities such as software updates, communicate with employees to notify them of changes, and set up access for new workers and more